The customer acknowledges having read the Terms and Conditions of tlemcenevoo.com below, which he can keep. The validation of the order will be worth full acceptance of these Terms and Conditions of Sale. No special conditions, nor other general conditions emanating from the customer can, without express agreement of tlemcenevoo.com, prevail over the present Conditions. The present General Conditions of Sale being able to be modified, the conditions applicable are those in force on the date of placing the order.
The customer issues and verifies his order directly on the site electronically. Tlemcenevoo.com reserves the right to reject any order due to insufficient stock, incomplete customer information, litigation relating to the payment of a previous order or for any other legal reason. In order to satisfy its customers, Tlemcenevoo has set up extremely short lead times for the preparation of orders and deliveries. A cancellation of the latter, after clicking on the placing of the order by the customer, for any reason whatsoever is not possible. The customer must print the order form when completed to keep written proof. Clicking on the "validate" icon associated with the authentication and non-repudiation procedure and the protection of all messages in Seller's computer systems constitutes an electronic signature. This electronic signature has value, between the parties, of a handwritten signature. Indeed, the computerized records of tlemcenevoo are kept under reasonable conditions of safety and will be considered as proof of communications, orders and payments between the parties.
The prices indicated on the order form are in Euros (all taxes included), from the Seller's warehouse (Tlemcenevoo) located in Paris (France). They are subject to French VAT at a rate of 5.5% applicable to food products. For the VAT applicable to deliveries to customers subject to VAT, the customer is kindly asked to contact Tlemcenevoo.com directly by email: Tlemcen.email@example.com, mail or telephone regarding VAT. The general rate may be revised at any time by the Seller (tlemcenevoo.com), the products are however billed at the price in force on the date of placing the order. Participation in shipping costs is extra. The amount of the participation in shipping costs is validated by the customer when ordering. For all information on these rates, including shipping costs outside Metropolitan France, contact Tlemcenevoo.com by email, or in the section call us.
The payment of purchases will be made online by credit card: French Carte Bleue, CB cards accepted by Visa and Mastercard discover.ou by the payapl account. Secure online payment by credit card is safe. Indeed, all the personal data necessary to process orders sent directly to PAYPAL for processing and authorization, without passing through the Seller's server center and the provisions relating to the fraudulent use of payment by credit card are applied. The currency used for the transaction is the Euro. The amount, debited from the account of the bank card used, will depend on the price of the Euro on the day of debit and any exchange fees charged by the bank issuing the card. The price of the products is payable in cash on the day of the validation of the order by the buyer, date at which the flow of the card will be made. Orders not paid can not be delivered. The transfer of ownership of the products for the benefit of the customer takes effect only after complete payment of the price by the latter. The invoice corresponding to the order placed on the site will be sent to the customer on request from the Seller.
AVAILABILITY AND DESCRIPTION OF PRODUCTS:
The Seller's product and price offers are valid for the duration of their posting, unless otherwise specified at the time of order confirmation. Indeed, if all the products offered are available in stock, the Seller is not always able to ensure this availability, and this given the specificity of the products on offer. The offer is therefore within the limits of available stocks. If, despite Seller's vigilance, the items are unavailable after the confirmation of an order, the customer will be informed at the earliest. The customer will then have the choice to request either the refund of the sums paid within 30 days, or the exchange of the product. Despite the care taken with the description of the products and their pictures, their characteristics can be modified, which will be indicated at the time of the confirmation of the order.
Packages are prepared and packaged by the Seller in closed, durable packaging appropriate to the contents and requirements of the transport. THE CUSTOMER IS RESPONSIBLE FOR THE PARTICULARS CONCERNING THE NAME AND ADDRESS OF THE RECIPIENT, WHICH MUST BE ACCURATE, ACCURATE AND COMPLETE (CODE OF THE DOOR, FLOOR, TELEPHONE, ...) to allow delivery in the conditions normal. The Seller can not be held responsible for a return delivery due to an address error or an impossibility to deliver to the address indicated. IF THE DELIVERY RETURN OR IMPOSSIBILITY TO DELIVER IS DUE TO LACK OF INFORMATION OR ERROR OF ADDRESS, THE RE-DELIVERY WILL BE INVOICED IN FULL TO THE CLIENT. The Seller agrees to process and route the order to the agreed destination, depending on the route, procedure and carrier that he chooses. He insures the goods up to the place of delivery. It is the responsibility of the recipient to check in the presence of the deliveryman the condition of the packaging and the contents of the package (s) upon delivery, to reconcile the quantity and references delivered from the order form. The signature of the receipt of deliveries will carry acceptance of the customer. Any anomaly, missing product or damage occurred during delivery must be indicated on the delivery form in the form of detailed reserves and confirmed by registered letter with acknowledgment of receipt sent to the carrier with a copy to the Seller within 48 working hours after the receipt of the parcel, Failing which the complaint can not be accepted. If a package arrives at the damaged recipient (breakage), the recipient must refuse the package. The carrier will inform the Seller. Upon receipt of this information, the Seller agrees to return to the recipient immediately an identical package. Under no circumstances will the customer be able to demand the refund of the product and the delivery package. In case of absence of the consignee or of a person unable to take possession of the products during the delivery, the carrier will deposit a notice of passage at the delivery address indicated by the customer, inviting the customer to withdraw its products to the address of the delivery company. In no event shall the Seller be held liable for any deterioration of the products in the event of late withdrawal of the products from the carrier, or of withdrawal of the products by the customer.
For deliveries in Metropolitan France, the average time in standard service is seventy-two (72) hours worked (excluding holidays and non-holidays), as from the confirmation of the /> order and receipt of payment. From 15/12 to 15/01, the average delivery time is five (5) working days, due to increased activity during the end of the year holidays. For other countries, the delivery time varies depending on the destination, and will be notified by the Seller to the customer when ordering. All orders placed will be processed from Monday to Friday until 14:00, excluding French holidays. The tlemcenevoo.com team will provide their best efforts to deliver the shipment in accordance with the delivery times indicated above. It can not be held liable for late delivery and will in no way entail the payment of late payment and / or damages and interest on its part. In case of delay exceeding the deadline of thirty (30) days from the order, the customer can obtain the refund of his order, which will occur within thirty days of the request for reimbursement. The Seller can not be held responsible for losses, damages, errors or failure to deliver a shipment as soon as it is established the existence of circumstances beyond his control. "Circumstances beyond his control" include: fortuitous events or force majeure, namely: earthquakes, cyclones, storms, floods, wars, road accidents, train accidents and planes, embargoes ... any defects or particularities related to the nature of the shipment even if it would have been known to the Seller at the time of the acceptance of the order, any act, deficiency or negligence of any third party, for example: the shipper, the consignee, any interested third party, any customs employee or any other administration, the postal services, any carrier or other third party to whom the consignment would be entrusted by the transport provider , to serve areas not directly served by itself, even though the sender would not have asked or been informed of the use of a third party.
SATISFIED OR REFUND
If, despite all the care taken to enhance our production, the product purchased is not entirely satisfactory, the customer can return it. Indeed, the customer has a period of fourteen (14) working days from the receipt of his purchase to retract without having to justify reasons or to pay penalties (Article L 221-18 of the Code of Consumption). If this period expires on a holiday or holiday, it is extended until the next working day. Only will be accepted the return of a complete order, in perfect state, in its packing of origin, accompanied by the invoice. This return will be made by mail or by carrier at the customer's expense. The refund of the price of the order, with the exception of the expenses of return, will be made in the form of a bank transfer, in a period of fourteen (14) days as from the date of reception by the Seller , subject to compliance with the conditions referred to above.
NOT CONFORMING - RETURNS
Any complaint for nonconformity of products or in relation to the order (excluding transport anomalies and defects covered by the hidden defects guarantee) must be notified in writing within a maximum period of time. 48 hours after receipt, at the customer service of the Seller, either at the address mentioned above, or by email in the "Contact" section. After this period, no claim will be taken into account, except in the case referred to below. This complaint must be motivated and accompanied by proof of the damage suffered (order form, photo of the delivered products ...). After analysis and formal acceptance of the claim by the Seller, the customer may return the products in their original packaging and choose between the refund of the order or the free replacement to the exclusion of any other compensation or damages and interest, as well as obtaining reimbursement of the expenses incurred for the return (limited to the normal shipping rate). In any case, the customer benefits from the legal guarantee of hidden defects provided for by articles 1625 and following of the Civil Code.
COLLECTING NOMINATIVE DATA
In accordance with the provisions of Law No. 78-17 of January 6, 1978, the site www.Tlemcenevoo.com has been declared to the National Commission of the Computers and Freedoms. In application of the Data Protection Act, the information requested from the customer is essential to the processing of his order and are intended for the services of the Seller. The customer has a right to access, modify, delete and rectify his personal data. Through the Seller, he may receive proposals from other companies. If the customer does not wish it, simply write to the Seller indicating his name, first name, address and possibly customer number. The exercise of these rights must be carried out with: 1. By mail address to be determined - France 2. By E-MAIL to firstname.lastname@example.org
APPLICABLE LAW - JURISDICTION ATTRIBUTION
The relations between the parties are governed by French law. In the event of dispute or litigation, the customer will first of all contact the Seller to obtain an amicable solution. Otherwise, the litigation will be brought before the competent French Courts.